During the processing of an order any changes or additions of services required by the customer shall be dealt with as follows:
a./ changes in times
The driver must be available again for Nordrhein Reise und Bus-Service GmbH at the time indicated orally or printed on the order / ticket. Should the customer ask the driver for time changes to carry out the order in particular if the customer intends to use the vehicles longer than planned, Nordrhein Reise und Bus-Service GmbH must be contacted in advance to check whether these changes are possible. If such an inquiry is not possible, the driver must start the return trip at the time agreed on in the transportation contract in order to be able to carry out the tasks assigned to him or to comply with the labour and social-law regulations.
In case the customer and Nordrhein Reise und Bus-Service GmbH agree on an extension of the order the customer is obliged to legibly confirm on the ticket /instruction form of the driver with his signature and name (in print) that he will fully bear any additional cost incurred for the trip.
b./ other additional services
A signature as stated in a./ shall also be provided when additional services are asked for during normal transportation, which do not have any impact on the departure and arrival time of the order.
c./ other reduced services
Cancellations, shortenings etc. shall not constitute a price reduction if Nordrhein Reise und Bus-Service GmbH is not a fault. Should the company be at fault, the liability provisions and the maximum liability in the terms of business shall apply. These are outlined in the paragraph below.
Insurance of the passenger is provided by the statutory third-party liability insurance of Nordrhein- Bus GmbH. Nordrhein Reise und Bus-Service GmbH does not assume any liability for damage caused through the passengers own fault or the fault of other passengers. The liability is generally limited to EUR1,000.00 for material damage incl. luggage and EUR500,000.00 for personal injuries. The maximum is adapted to any higher statutory limits, as may arise, in case these are increased or changed.
In the interest of traffic safety the following statutory regulations must be complied with and insofar these concern the customer by him as well and the passengers must be informed accordingly.
a./ The mere driving time, time behind the steering wheel, must not exceed nine hours.
b./ The driver must take a break of at least 45 minutes after a ride of 4.5 hours. During the break the driver may leave and lock the bus.
c./ On journeys with two drivers the maximum driving time is 20 hours, i.e. ten hours per driver. The provisions regarding breaks shall apply accordingly.
d./ The driver must have a rest period of 11 hours each day. For this purpose a proper sleeping space must be made available. Proper does not mean a tent or any room exposed to noise or space on the bus.
e./ For several-days trips please note that the two-week driving time must not exceed 90 hours and that the driver may not drive or work for more than 12 consecutive days. He must then take at least one full day off.
f./ For several-days trips the driver must have a proper sleeping space, that is a single room with proper washing facility and board (three meals a day) must be available. The cost shall be fully borne by the customer.
g./ The driver is hired for the driving. During the breaks he must not be on-call, for instance to supervise the luggage or clothing but shall lock the bus and can dispose freely of his time.
The customer shall inform the passengers of the terms of business.
The customer shall name a responsible person who shall serve as the contact for the driver during the trip.
The transportation contract is considered legally effective if the customer does not contradict the order confirmation immediately or in advance by phone in cases of urgency.
Any disputes arising from this transportation contract, the driving instructions or these terms of business shall be settled before a competent court in Düsseldorf.
All prices are quoted excl. VAT unless indicated otherwise. Any changes of the VAT rate either in Germany or abroad, any other tax changes, an increase in fuel prices of more than 5 per cent from the time of placing the order or any other substantial changes in the general conditions constituting the basis of the order entitle Nordrhein Reise und Bus-Service GmbH to amend the agreed fare.
German VAT is only levied on the German part of the route as long as there are no deviating tax regulations.
Last update January 2014